Return & Refund Policy – Yuvorex



At Yuvorex, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.



1. Return Eligibility



We accept returns only under the following conditions:



- Wrong item received

- Damaged product received

- Defective product received



To be eligible for a return:



- The item must be unused and in its original condition.

- The product must include original packaging, tags, and accessories.

- Customers must provide proper photo or video proof of the issue.



2. Return Request Time



- Customers must contact us within 48 hours of receiving the product.

- Requests made after this period may not be accepted.



3. Non-Returnable Items



The following items are not eligible for returns or refunds:



- Used or washed products

- Products damaged by the customer

- Items without original packaging

- Clearance or sale items

- Customized or personalized products

- Minor color differences caused by lighting or screen settings



4. Refund Process



Once the returned product is received and inspected:



- Customers will receive confirmation regarding refund approval.

- Approved refunds will be processed to the original payment method.

- Refunds usually take 5–10 business days depending on banks or payment providers.



5. Replacement Policy



In eligible cases, Yuvorex may offer:



- Product replacement

- Store credit

- Partial refund

- Full refund



depending on the issue and product availability.



6. Cancellation Policy



- Orders can only be canceled within 12 hours after placing the order.

- Once the order has been processed or shipped, cancellation may not be possible.



7. Shipping Charges



- Original shipping charges are non-refundable unless the error was caused by Yuvorex.

- Customers may need to bear return shipping costs unless the product is damaged or incorrect.



8. Delayed or Missing Refunds



If you haven’t received your refund:



- Check your bank account again

- Contact your payment provider or bank

- Wait a few business days for processing



If the issue still continues, contact us directly.



9. Contact Us



For return or refund requests, contact:



Store Name: Yuvorex

Email: [email protected]

Phone: +91 9539081976

Instagram: @Yuvorex.store



Last Updated: May 2026